APG Live Chat
With APG Live Chat we can help you respond quickly to visitor inquiries and send leads your way with the simple addition of a chat box on your site (and a team behind it to help).
CONVERT MORE WEBSITE VISITORS
Offer 24/7 Live Chat
With our pricing options, any sized business can offer live chat on their website.
Drive New Leads
Our agents will capture those leads you're losing today as visitors abandon your website and continue to surf the web.
Win the Business
Get contact info immediately after a chat so you can follow up and close the deal before your competitor can.
63% OF CUSTOMERS SAID THEY WERE MORE LIKELY TO RETURN TO A WEBSITE THAT OFFERS LIVE CHAT.*
LIVE CHAT CAN GENERATE 4-8X MORE LEADS FROM YOUR WEBSITE.**
35% OF SALES GO TO THE FIRST COMPANY TO RESPOND TO A LEAD.***
We'll help bring you leads, even while you sleep
Leave Your Chat to Us
We'll take care of everything from providing chat software, to creating agent scripts, to sending you contact info of visitors wanting to connect with you.
Don't Lose Potential Website Leads
Trained agents capture visitors contact info and can connect visitors to you immediately by phone.
Get Support from a Company Catering to Local Businesses
Our agents manage more than 115,000 chats a month for local businesses.
Choose to Only Pay for Leads with Intent to Buy
If customers are asking questions on your website, we won't charge you to help them out. You can choose to only pay for leads that provide name and contact information.
Improve Your ROI
Live chat helps keep consumers engaged and moving down the path to becoming a customer.
*eMarketer.com survey ** Kissmetrics: How Live Chat Can Maximize Conversions ***InsideSales Lab 2016 ResponseAudit Report
APG Live Chat
Get a taste of what it feels like to improve your connection with your website visitors. Plus, drive leads with APG Live Chat. It's one of the best kept secrets in marketing.
Call Connect
Our agents can connect prospects and leads to you via phone directly from a chat - enabling you to continue the sales process with those hot leads.
Multiple Chat Support Options
Already have a call center? You can use our self-service software for full control of your live chat. Or your agents can manage website chats during business hours. We'll handle the overflow, plus cover your non-business hours.**
Text to Chat*
If you're an APG Search client, our chat operators can also answer incoming text from your ads. To the visitor, it appears like a regular SMS text exchange. To the agent, it's treated like a web chat. To you, it's another trackable lead with a chat transcript in the system for you to follow-up on.
HIPAA Compliance
If you're subject to HIPAA or manage sensitive customer data, we have a secure solution for you. You'll receive lead notifications that provide a link to log in to our secure portal in order to view the lead.
Instant Transcripts & Leads
You will be notified by email or text message automatically after a chat conversation with a full transcript of the chat and the contact info for the prospect. Follow up quickly for your best chance to get the deal.
Reporting and Marketing Automation
APG Live Chat works in conjunction with APG Edge****, our unique lead management technology, to track all of your chat leads alongside calls and website form fills in one place. Plus, see analytics, and connect with leads through automated email and text marketing campaigns helping turn them into customers.
*APG Search message extensions (text to chat) is not available to APG Local clients subject to the Health Insurance Portability and Accountability Act (HIPAA). If you're subject to regulations like HIPAA and you use Google AdWords message extensions, then APG Local will not be liable if APG Search doesn't meet those requirements. **Price varies by service model. *** If you or your business is regulated by any professional, governmental, or other regulatory rules or guidelines restricting your use of advertising or processing of customer information, including HIPAA, it is your sole responsibility to notify APG Local and ensure your compliance. ****APG Edge incurs an additional subscription fee.